Beginning with IOS 10.3, app developers will be able to respond to reviews and its responses shall remain public for other users to view. This was made known to developers recently. Have you ever seen companies respond below reviews on Amazon, if yes, this is very similar to apple’s idea. This also applies to MAC app store. Recently, reviews on the app stores could not be replied directly by its developers but communication was made with its users via social media, emails and other sources. The ratings and reviewing of apps processes have been streamlined by Apple, you will be
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